novoinsight 2019
07th November 2019

And the Oscar goes to – the novoinsight of the “digital|STARS”

What do Tom Hanks, Meryl Streep, Leonardo DiCaprio and Halle Berry have in common with Steve Jobs, Marissa Mayer, Bill Gates and Mark Zuckerberg? They are all stars of their respective industry; while the former are Academy Award-winning film stars, the latter are technology and business stars of the digital evolution. Both worlds will meet in Hamburg on 7 November, when the novoinsight 2019 will be staged at CinemaxX Dammtor, the city's largest movie theater. A place for a great show, great emotions and great stars.

For almost 20 years, novomind has developed intelligent technologies and products for successful online business. The novoinsight annual conference has always reflected this development with new faces, new ideas and new formats. This year, there will be even more new things than before, combined with top entertainment. In three cinema halls, everything will revolve around commerce, customer service, artificial intelligence and messaging – all this against the background of rapid digital transformation, international markets and global connectivity. And even if we won’t present the real Academy Awards, the famous announcement "And the Oscar goes to..." means surprises, prizes and awards for all guests.

After all, we fill the motto “digital|STARS” with life every day. Every personal contribution to successful digitization deserves recognition. Every idea may mean the “next big thing”, every thought-provoking impulse is important. At least that's how we see it. And that's why we're particularly excited about this year’s novoinsight – a day with our favorite “digital|STARS”: with our customers, partners and friends. With every single one of you!

When the day comes to an end, the after-show party will begin at one of the city's hottest venues. “Oscar” during the day, “GAGA” at night – affording a spectacular panoramic view over nightly Hamburg from its rooftop terrace, the GAGA Club at Spielbudenplatz invites the “digital|STARS” to a Hollywood-style celebration finale of novoinsight 2019.

More than




More than







annual conference

This was the novoinsight 2018

Speaker 2019

Currently confirmed speakers 2019.

Hossam Amer,

Managing Director, novomind MEA

Hossam Amer, Co-Founder and Managing Director for novomind MEA, is a highly-accomplished business developer and sales professional with 20 years of experience in the enterprise and customer services software industry. Prior to starting novomind MEA subsidiary, he held managerial positions at customer services solutions vendors including Avaya and Teleopti. Hossam has BSc in electronic engineering and MBA.

Franziska Dempt,

Business Development, novomind AG

Franziska Dempt has been with novomind since October 2012 and is responsible for sales and business development in the field of novominds customer service software novomind iAGENT. Prior to that she worked for 10 years at various outsourcing companies and has a sound knowledge of service processes.

Steven Engelhard,

Steven Engelhard, Product Manager POSTIDENT at Deutsche Post AG

Since 2014, Steven Engelhard has been responsible for the digital transformation of the POSTIDENT product portfolio, which identifies several million citizens annually for banks and telecommunications providers. In this role he introduced the video identification "Postident by Videochat" to the German market. Steven Engelhard studied business informatics at the FH Furtwangen and worked after his studies in various IT functions as a developer, software architect, consultant and project manager before he joined Deutsche Post AG in 2005 and since then has supported several digitisation projects.

Seymur Rasulov,

Seymur Rasulov, CEO and Co-founder at Whelp, Inc.

Seymur is the CEO and Co-founder at Whelp, Inc. a customer messaging solution as well as the founder at Saymore Professional Development. Seymur has extensive international experience in customer service, sales and customer experience. Seymur is expected to speak about the personal touch behind every single customer messaging solution – human to human interaction.

Markus Rohmeyer,

CPO - Product Management, novomind AG

Markus Rohmeyer has a wealth of experience spanning more than 12 years in B2C and B2B e-commerce as well as in Product Information Management (PIM). The graduate engineer has worked in many senior positions in software development for catalogue management and PIM systems. He has been responsible for the PIM business division at novomind AG since July 2010. His area of responsibility includes product development of the standard software novomind iPIM and novomind iMARKET. Since January 2019 he is the CPO (Chief Product Officer) of the division product management of novomind.

Frank Schätzing,

German Writer

Frank Schätzing, born in Cologne in 1957, wrote the historical novel Death and the Devil in 1995, which first became a regional bestseller and later a nationwide bestseller. After two other novels and a volume of short stories and the thriller Lautlos, the novel The Swarm was published in spring 2004. Since its publication it has reached a total circulation of 4.5 million copies and has been translated into 27 languages worldwide. This was followed by the international bestsellers Limit (2009) and Breaking News (2014). Spring 2018 saw the release of Frank Schätzing's new thriller The Tyranny of the Butterfly. Frank Schätzing lives and works in Cologne.

Manuel Scherrer,

Online Marketing & Social Media Transa Backpacking AG

Manuel Scherrer has been head of the Online Marketing & Social Media division at Transa Backpacking AG in Zurich for more than two years. Manuel is responsible for the blog integrated into the new Transa online shops, which integrates content such as experience reports, knowledge contributions and service offers into the shop. The leading Swiss provider of high-quality travel & outdoor equipment launched its new online platform novomind iSHOP in June 2019.

Dr. Philipp Sepehr,

Chief Digital Officer, ECE Projektmanagement GmbH & Co KG

Dr. Philipp Sepehr (born 1983) startet his career at ECE Projektmanagement GmbH & Co. KG in 2014 as Executive Assistant to the CEO, Alexander Otto. In 2018, he was commissioned to set up an independent digital unit within the company with the aim of advancing the digital transformation of the shopping center portfolio. In his role as Chief Digital Officer (CDO), he reports directly to the CEO. Philipp Sepehr studied business administration at the University of Münster and the Universidad Católica de Chile, followed by a doctorate.

David Spaeth,

Head of Marketing, novomind AG

In addition to preparing for his graduation David Spaeth founded the company Spaeth Media Systems in 1994 with the focus on sales and installation of IT systems. In 2002, he joined Sony Europe in the marketing team in Brussels and drove the expansion of the VAIO brand forward. He returned to Germany in 2012 and spent five years at WMD Group GmbH responsible for product management and product marketing for DMS and workflow solutions. At the novoinsight 2017 David Spaeth was a visitor himself, at present he is Head of Marketing at novomind AG.

Ram Srinivasan,

President and Chief Executive Officer

Ram has over 30 years experience in engineering, marketing, and general management over a spectrum of high technology companies (Enterprise, B2B, B2C) across multiple segments (Big Data, Analytics, IoT, Second Screen etc.). He was the founding CEO of Fireclick which was acquired by Digital River. Previously he was a Venture Partner at Wellington-Partners and the Chair of the Steering Committee for GASV (German Accelerator, Silicon Valley). Currently, he serves as an independent Board Member of early stage companies and advises larger public companies on new market entry strategies.

Ram's technical intuition allows him to cut through technology and focus on business challenges crying for elegant solutions. His penchant for solving complex business challenges brings multi-disciplined teams together rapidly. Ram focuses on delivering results with a unique blend of intuition, discipline and creativity. Ram has post graduate degrees from UCSB and Indian Institute of Science.

Sylvia Tantzen,

CMO - Sales & Marketing, novomind AG

Sylvia Tantzen is responsible for the Division Sales & Marketing as CMO since January 2019. Before that she managed the business division novomind iAGENT. After studying business management with a focus on business information technology, she began working for T-Systems International as a sales manager for the mobile/voice solutions segments in 2005.

Agenda novoinsight 2019

from 09:30 amReception
10:30 amWelcoming speech
11:00 amAbout butterflies and tyrants - views into a future with artificial intelligence
Frank Schätzing, bestselling author
Hall 1
11:45 amThe Rising Stars of the Next Commerce Accelerator
Hall 1
12:15 pmLunch break
13:45 pmE=mc2 => Experience = messaging x conversational commerce2 - novomind in the year of "Hello World!"
Markus Rohmeyer, CPO - Product Management, novomind AG
Hall 1
14:15 pmConnected Commerce – The Shopping Center as an omnichannel hub
Dr. Philipp Sepehr, Chief Digital Officer - ECE Projektmanagement G.m.b.H. & Co. KG
Hall 1
 DHL Ident - Security in customer contact
Steven Egelhard, Produktmanager POSTIDENT - Deutsche Post AG
Hall 2
14:45 pmCustomer Experience Management - the expectations of the modern customer
Seymur Rasulov, CEO - Whelp, Inc.
Hall 1
15:15 pmBreak
16:00 pmHello World! Commerce und Customer Service in international markets - panel discussion with experts from MEA, UK, Silicon Valley and Asia
Experts: Hossam Amer, Managing Director, novomind MEA; Matt Ball, Director Sales UK, novomind AG; Seymur Rasulov, CEO, Whelp Inc.; Ram Srinivasan, President and Chief Executive Officer, NewBlue Consulting
Hall 1
 From content to conversion - and back! The interaction of target group specific content and products using the new online platform of Transa Backpacking AG as an example
Manuel Scherrer, Online Marketing & Social Media - Transa Backpacking AG
Hall 2
16:30 pmOscar ceremony
Moderation David Spaeth
Hall 1
17:30 pmEnd of the day event
from 18:30 pmEvening event at the GAGA Club Hamburg

Event Location

Day Event

The cinnemax Dammtor is THE showcase cinema in the heart of Hamburg - and therefore the ideal location for our novoinsight "Digital Stars" this year.

Dammtordamm 1
20254 Hamburg

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Evening event

The GAGA is the location for this year's evening event as part of the novoinsight 2019: The breathtaking atmosphere will surely convince everyone not to finish the evening for a long time.

Spielbudenpaltz 21/22
20359 Hamburg

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Meet the Experts & Commerce Breakfast

Bramfelder Chaussee 45
22177 Hamburg

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Christina Kruse
Tel.: +49.40.80 80 71 - 0